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Conscious care. Consistent quality.

Clinical Governance

Confidentiality and anonymity remain at the core of Plumm’s care model, with strict governance and policies ensuring the delivery of high-quality, ethical care.

End to end encryption

End-to-end encryption

All chats on the platform are completely private and protected by end-to-end encryption.

Anonymous use of services

use of services

Our HR Dashboard gives you access to user trends and insights but does not identify individuals – protecting sensitive employee health data.   

Clinical quality management

Clinical quality management

Plumm’s clinical quality assurance team ensures our therapists adhere to the highest clinical standards. 

Emma tech stack

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cutting-edge tech.

EMMA has been developed using innovative AI technologies - delivering mental health support that’s not only safe and secure - but scalable and sustainable too. EMMA offers immediate, personalised text-based support that is guided by the latest CBT and coaching techniques. Data protection and confidentiality is maintained through an advanced encryption algorithm and strict adherence to international ethical and legal guidelines.

Privacy and Security

When it comes to our people, providers, partners and clients, we prioritise safety, ethics, quality and continuous improvement.